LAST UPDATED: April 29, 2021
Transcend Networks, Inc. (hereinafter “TNIUS”) is committed to protecting the privacy and security of the personal information of our customers, employees and third parties. TNIUS is committed to maintaining and safeguarding the privacy of the information you share with us through our service offerings.
This Privacy Notice highlights how TNIUS uses the information collected through its websites, apps, services, and technology solutions.
Information We Collect
TNIUS collects information in order to operate effectively and provide you the best products, services and experiences we can. We collect information when you register, sign in and use our sites and services or call in / meet for our support or projects. We also may get information from other companies or your employer if we are engaged in business. We collect this information in a variety of ways, including from issue logs, service reports, web forms, technologies like cookies, web logging and software on your computer or other device.
We are the sole owners of the information collected on this site or in our support databases. We only have access to/collect information that you voluntarily give us via form submit, email or other direct contact from you or your employer. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order.
Additionally, we use information submitted through our websites or collected through email or hard copy surveys to analyze the characteristics of our customers and improve our services. Occasionally, we will provide anonymized aggregated statistics about our customers in reports made available to our customers, to third parties, or to the public. These reports will not identify individual TNIUS customers and will include no personally identifiable data, not personal data.
If you request information about TNIUS products and services, we will collect your name, email address, phone number, and additional company information. We use this information to contact you about your request, and to follow up with you about the products and services in which you have expressed an interest. We will also send information to you regarding upcoming TNIUS events, webinars, and relevant privacy related news and alerts. You may unsubscribe from these communications at any time by clicking on the unsubscribe link provided in the email. Additionally, a natural person may request a deletion of marketing information collected and this request will be processed, and personal data expunged.
TNIUS receives and processes information (in paper and electronic form) in accordance with its clients’ instructions for the purpose of providing services to its customers. At TNIUS, we recognize the importance of privacy to our customers, and we strive to safeguard any personal information we receive and may need to use in support of our customers.
TNIUS collects many kinds of information to operate effectively and provide you the best products, services and experiences we can. Some of this information you provide directly to us. Some of it we get by observing how you interact with our products and services. Some of it is available from other sources that we may combine with the data we collect directly. Regardless of the source, we believe it’s important to treat that information with care and to help you maintain your privacy.
Examples of what we collect:
When you sign up to use our sites or services you may be required to provide information about yourself, such as your name, birthdate, organization name, e-mail and postal address and postal code.
– Signing in
To access some TNIUS services, you will need to sign in with a user name and password, which we refer to as your user account.
– Using our sites and services
We collect information that tells us how you interact with our services, including the browser you’re using, your IP address, location, cookies or other unique IDs, the pages you visit and features you use (of our services).
– Data from other sources – We may get additional information about you, such as demographic data we purchase from other companies.
How we collect:
We use several methods and technologies to gather information about how you use our sites and services, such as:
– Web forms, such as when you type information into a registration form or type a search query into a search box.
– Technologies like cookies and web beacons.
– Web logging, which enables us to collect the standard information your browser sends to every web site you visit – such as your IP address, browser type and language, and the site you came from – as well as the pages you visit and the links you click while using our sites and services.
– Software installed on your computer or other device, which may send back information needed to operate, update or improve that software.
3. Customer Data:
TNIUS receives and processes information (in paper and electronic form) in accordance with its clients’ instructions for the purpose of providing services to its customers. At TNIUS, we recognize the importance of privacy to our customers, and we strive to safeguard any personal & corporate information we receive and may need to use in support of our customers.
TNIUS Customer Information
Customer Information is information we collect from you when you purchase and contract with us to provide services or technology solutions. We will ask you to provide the following information:
– Email address;
– Phone number;
– Information regarding your role within your company;
– Company information, including company name, address, billing information (e.g., P.O. number, bank wire information, credit card number), and company size; and
– Contact information for other relevant points of contact within your company as needed for TNIUS to provide its services.
– Information regarding the issue or topic being reached out over;
If you purchased one of TNIUS’s technical solutions, you may have the option to add additional users to your account. We will ask for the name and email address of the additional users you want to add. This information is used by TNIUS to provide the requested service.
While using TNIUS’ technical solutions or services, you may provide business information related to your company or employees. Business information may include copies of your company’s policies and process documents, responses to assessment questionnaires and evidence to support those responses. This is information is stored on TNIUS’s systems, and is used to provide contracted services in accordance with the applicable terms and conditions of agreements between TNIUS and your company.
4. Cookies & Similar Technologies
We also use web beacons to help deliver cookies and compile analytics. These may include third-party web beacons, which are prohibited from collecting your personal information.
You have a variety of tools to control cookies and similar technologies, including:
– Browser controls to block and delete cookies; and
– Controls from some analytics providers to opt out of data collection in web beacons.
Most TNIUS web sites use “cookies,” which are small pieces of data sent to your browser by a web server. Upon subsequent requests, your browser will send the cookie data to the same web server, or other web servers in the same domain, when accessing the web site. Cookies contain data that can be read by a web server in the domain that issued the cookie to you. That data often consists of a string of numbers and letters that uniquely identifies your computer, but may contain other information as well. Here is an example of a unique ID number stored in a cookie that TNIUS might place on your device when you visit one of our web sites: 0aj17be34l7srju0qcdnftigt0
– Sign-in and Authentication
– Site Analytics
In addition to the cookies TNIUS may set when you visit our web sites, third parties may also set certain cookies on your device when you visit TNIUS sites. In some cases, that is because we have hired the third party to provide certain services on our behalf, such as site analytics. In other cases, it is because our web pages contain content or ads from third parties, such as videos, news content or ads delivered by other ad networks. Because your browser connects to those third parties’ web servers to retrieve that content, those third parties can set or read their own cookies on your device and may collect information about your online activities across websites or online services.
How to Control Cookies
– Browser Controls to Block Cookies.
Most web browsers automatically accept cookies, but you can usually modify your browser setting to block cookies. Instructions for blocking cookies in different browsers are usually available at each browser’s privacy statement or in their help files or settings pages.
Please be aware that if you choose to block cookies, you may not be able to sign in or use other interactive features of TNIUS sites and services that depend on cookies. This will not stop you from being able to call in for support, however it can restrict the use of some tools for the support.
– Browser Controls to Delete Cookies
If you accept cookies, you can delete them later. Instructions for deleting cookies in different browsers are usually available at each browser’s privacy statement or in their help files or settings pages.
Please be aware that if you choose to delete cookies, any settings and preferences controlled by those cookies will be deleted and may need to be recreated.
– Browser Controls for “Do Not Track” and Tracking Protection
Some newer browsers have incorporated “Do Not Track” features. Most of these features, when turned on, send a signal or preference to the web sites you visit indicating that you do not wish to be tracked. Those sites (or the third-party content on those sites) may continue to engage in activities you might view as tracking even though you have expressed this preference, depending on the sites’ privacy practices. Because there is not yet a common understanding of how to interpret the DNT signal, TNIUS does not currently respond to the browser DNT signals on its own websites or online services, or on third-party websites or online services where TNIUS provides content or is otherwise able to collect information.