A Checklist to Minimize Downtime

At Transcend Networks, we take your business uptime seriously. When your network isn’t working correctly, the impact is felt throughout the company and can result in frustration, a lack of employee engagement, and cost you revenue. Worse yet, downtime can cost you clients.

Here are a few helpful tips to troubleshoot common business network issues.

Troubleshooting: The first step in troubleshooting is to stay calm. Panicking only increases the odds you’re going to miss something, so take a deep breath and work through a checklist like the following. Very often the items in the checklist are minor and can be resolved in moments.

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  • Is this a unique issue or is it happening elsewhere in your company? Test different devices to see if the issue is localized or widespread. Neither is ideal, but widespread is a less desirable situation.
  • Are you getting any error messages or codes? You might be able to look them up online and resolve the problem in moments.
  • Check your connections. Cables come loose and sometimes the off switch on your power strip gets bumped. It happens. Check the connections on everything from your power supply to your wireless mouse battery. You’d be surprised how often that does the trick.
  • Your network may be down because of an equipment failure or your service provider is having issues. Check to see if your equipment is broadcasting. If it’s an issue with your provider, contact them to see when your service will be restored.
  • Of course there’s the old standby of rebooting!

Sometimes the issues are more complicated and that’s where an experienced IT support company like Transcend Networks can help. Our team of specialists can provide live support 24/7 to minimize your downtime. We’re available by phone, chat, and text to meet your needs whenever and wherever you need us. We can even log in and see firsthand what you’re dealing with, which can reduce your frustration and speed up resolution.

Some of the next tier troubleshooting services we provide are:

  • Ping and traceroute which test network connectivity. These tools help identify where the connection fails. For example, if ping works locally but not remotely, the issue might be external.
  • Instantaneous network wide testing to determine if the issue is device-specific or network-wide. Sometimes what appears to be a widespread network issue is actually clustered in one area or a configuration issue, all of which can usually be resolved remotely.
  • Bandwidth and connectivity monitoring, which can identify bottlenecks or excessive resource consumption
  • Software checks for corrupted updates, malware, cyberattacks, firewall integrity, data breaches.
  • Remote and onsite hardware testing for response time, connectivity, and error investigation.

Keeping a company running smoothly only looks easy.  In reality, running a company is hard work and it’s even harder when you encounter issues outside your area of expertise.  A reliable technology base is critical for your business’s success and finding the right expert partner to support that technology can be a game changer.

The things to look for in that partner are:

  • Technology partnerships and certifications
  • Years of experience
  • Number of successful and maintained deployments
  • Service level agreements
  • Ways your tech support company can service your business, like in person, online, chat, phone, and remote access
  • A genuine understanding of your company's unique needs.

When you’re ready to upgrade your tech support, Transcend Networks is ready to help your company. We’ve been in business for nearly two decades and support thousands of users every day. Our team is renowned for their personal approach and that’s because we specialize in the small to medium sized business market. We take the time to understand the needs of your business and are well aware that downtime costs revenue, so we make every effort to get you up and running as quickly as possible.

To learn more about Transcend Networks and how we help companies ensure uptime every day, visit www.tnius.com or call us at 888-609-0884 to speak with one of our representatives. When you’re ready to upgrade your level of tech support, you’re ready for Transcend.