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IT Blog

Our mission is to work as an extension of your team to inspire growth in your business through quality service and expertise. As such, we hope our blog will be a valuable resource for you, providing practical insights and updates. We share expert IT advice, industry news, and actionable tips to help small and medium-sized businesses navigate today’s tech landscape. Whether you’re looking for cybersecurity best practices or ways to optimize IT infrastructure, we aim to inform and empower you.

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7 reasons to outsource help desk

7 Signs It’s Time to Outsource Your IT Help Desk

By Craig Fouts | September 25, 2025

Your IT help desk should keep your business running smoothly, not slow it down. But if your internal team is buried under a growing pile of tickets, support requests, and software issues, it may be time to consider a managed alternative. Outsourcing your help desk can free up your team, reduce response times, and improve…

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AI Tools Demystified: 2025 Guide

By Craig Fouts | September 22, 2025

Walk into almost any IT department right now, and you’ll hear the same conversation at least once a week: “Have you tried that new AI tool yet? I heard it’s a game-changer.” The truth is that the market is buzzing with promise and noise. A recent McKinsey survey shows that 78% of companies now use…

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Tech for Humans Newsletter

By Craig Fouts | September 18, 2025

Most business owners don’t realize that when accounts get breached by a cybersecurity attack, it often isn’t obvious. In fact, on average it takes more than 200 days before a company even notices. That’s a long time for someone else to be poking around in your systems. This month, we’ll look at how these breaches…

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The Importance of Cyber Insurance for Small and Medium-Sized Businesses: Prevent Denied Claims

By John Penrod | September 16, 2025

Cybercriminals increasingly target small and medium-sized businesses (SMBs), yet many remain uninsured against the financial fallout. A single breach without a cyber insurance policy can lead to devastating costs such as ransom payments, data recovery, legal fees, and reputational damage. In fact, 60% of small businesses close within six months of a cyberattack, according to…

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managed it services vs it support

Managed IT vs IT Support: Understanding the Key Differences

By Craig Fouts | June 10, 2025

Managed IT vs IT Support: What’s the Difference? When exploring IT service options, business owners and decision-makers often come across two common terms. These are Managed IT Services and IT Support. While they both involve providing technical assistance, they differ in how they are delivered, priced, and applied in a business context. Understanding these differences…

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Individual with blue blazer cupping ear with silly look on his face

IT Alignment: The Secret Sauce to SMB Growth and Business Success!

By Craig Fouts | May 16, 2025

Unlocking the full potential of your small or medium-sized business can feel like searching for a secret ingredient in Grandma’s famous chili, elusive but oh-so-satisfying once discovered! The key to SMB growth and business success often lies in the magic of IT alignment, where your technology strategy and business objectives dance in perfect harmony. As…

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Secure Your Business Login Information: A Guide to Password Managers

By John Penrod | January 30, 2025

Despite all the advances in digital technology and AI, the security of your small business system is most likely to be compromised by human error. A 2023 Google study found that 55% of cloud compromise factors involved weak or missing passwords. How can you protect your business from data breaches resulting from poor password control?…

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Threat Exposure Management: Strategies for Protecting Your Business

By John Penrod | January 16, 2025

Threat Exposure Management (TEM) is an important cybersecurity tool which helps businesses locate and fix security risks in their network and network devices. As companies adopt new technologies and expand their range of digital services, they also increase their exposure to cyber threats. TEM is a constant, real-time monitoring tool to guard against potential vulnerabilities…

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Dark Web Monitoring: Safeguard Your Company’s Sensitive Data

By John Penrod | January 2, 2025

If your company needs to safeguard sensitive data and is concerned about reputation management, Dark Web monitoring is a crucial business tool to help you stay in control of your information. Dark web monitoring can identify if your confidential company data has been listed online where cybercriminals are known to frequent. Whether it’s customer details,…

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Boost Your Business Productivity with Windows 11

By Craig Fouts | December 19, 2024

Has your company already upgraded to the new Windows® 11 operating system or are you planning to make the switch soon? As of August 2024, Windows 11 accounted for 31% of the Microsoft’s OS market share and is overtaking Windows 10. This shift is being driven by two factors: Window’s 10 planned phase-out in 2025…

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